It is OK, it happens 😉.

Bank connectors are not yet as reliable as we would like them to be. Most of the time, it is dependent on a small change at the bank side.

We set up a simple process for you to reconnect your account should you notice that you account has not synched for several days.

Please note this process is not valid for ING customers, as the connection procedure is different at this stage.

Go to the 'Settings' and visit the "Set Up Your Bank Account' section

From there navigate to the 'Update connection password' button and follow the process from here. It will revive the connection.

Still not working?

You can unlink and then relink your account by navigating to 'Use another bank account'. All your expenses and invoices will be untouched but past bank transactions will be deleted from your account.


You have an issue with your bank account?
Get in touch in the chat or via email on support@accountable.eu.

Did this answer your question?