Possible reasons for a failed transfer
Incorrect recipient details
The IBAN or recipient name is incorrect.
💡 Tip: Check the details and correct them before trying again.
Insufficient funds
Your account does not have enough balance to complete the payment.
💡 Tip: Deposit money into your account or adjust the payment amount.
Technical issues
Temporary bank outages can delay or block payments.
💡 Tip: Wait a few minutes and try again.
Recipient’s bank declines the payment
The recipient’s bank may reject a payment (e.g., closed account or transfer restrictions).
💡 Tip: Contact the recipient or check the bank details.
Exceeded transfer limits
Your account or card limit may restrict the transaction.
💡 Tip: Check your limit in the app and adjust it if needed.
What happens to your money?
Your money stays in your Accountable Banking account.
Failed transfers are automatically refunded or not debited.
You can resend the payment once the issue is resolved.
What can you do?
Check the recipient’s details, your balance, and limits.
Try the transfer again.
If the problem persists, contact our support 🚀 — we’re happy to help!