Accountable

Isabel Senden

Lina

Steve

Accountable Banking

Who is Swan?

Will you really help me set aside the correct amount for my taxes?

Can Accountable Banking do everything a regular bank does?

What happens if I want to take my money out of my account?

Is my money safe with you?

What are the banking functionalities and fees for Accountable Banking?

How can I restore deleted transactions?

Everything you need to know about Accountable Banking!

What is the new VoP and how can you use it?

Tips to handle potential fraud

General questions about Accountable Banking

Who can open a professional account with Accountable?

Why is my professional account still pending validation?

Unfortunately US citizens are prohibited from opening a professional account by our partner Swan

Can I open a professional account as a US citizen?

Which documents do I need to open an Accountable Banking professional account?

Congratulations, your professional account is verified and ready to use! 🥳 
Here’s what you should know to get started and make the most of your Accountable banking account.

What to do after your Accountable Banking account is verified ✅

Setting up your professional account

I don’t receive a text message to perform two factor authentication

I don’t have the phone number for 2FA anymore

Two-factor authentication

How can I close my Accountable Banking account?

Forgot your 6-digit passcode for Accountable Banking? Here's how to reset it step by step on your mobile device.

I forgot my 6-digit Accountable Banking passcode. How do I reset it?

How can I change the address of my professional account?

A guide to help you create a standing order with Accountable Banking

How can I create a standing order?

Allowed Countries for Incoming International Credit Transfers

Paying invoices with your Accountable Banking account is simple and secure. Follow these steps:

How to pay your invoices with your Accountable Banking account 💸

How do I update my phone number? 📱

How to change your account holder name 🇩🇪

Good news: MAX users can now set up Spaces in their Accountable Banking account! 🎉

What are Spaces, and how can I use them?

What happens during third-party account seizure?

Hannah

Managing your professional account

How can I change the card limit of my professional account?

How can I block the card linked to my professional account?

After receiving your physical card in the post, you will need to activate it

How to activate your physical card

How to order a physical card for your Accountable Banking account

Would you like the new purple Aldo card? Great choice!

How do I order the new Aldo Card?

You can view the details of your virtual and physical Accountable Banking cards in the Accountable App or in the webversion

How to view your virtual and physical card details (including PIN for physical cards)

Want to pay with your phone instead of your card? Good news! You can easily add your Accountable Banking virtual or physical card to Apple Pay or Google Pay and…

Add your virtual card to Apple Pay or Google Pay 💳

If you enter the wrong PIN three times at an ATM or payment terminal, your physical card will be blocked for security reasons.

Don’t worry! You can unblock it yourself…

Unblock your physical card after three incorrect PIN attempts 🔒

Managing your card

This article explains why an incoming transfer might take longer than expected, and what to do about it.

Why is my incoming transfer delayed?

An overview of the countries where your Accountable Banking card can and cannot be used for payments.

Allowed and blocked countries for card payments

An overview of the most frequent fraud schemes and how to recognise them in payment and banking environments.

Common types of fraud

Everything you need to know about receiving international transfers on your Accountable Banking account: sender details, fees, processing times, and supported countries.

Incoming international credit transfers — how it works

Explains why an outgoing transfer may not be executed and what checks or restrictions can cause delays or rejection.

Why is my outgoing transfer not being processed?

Sometimes, a transfer may not go through successfully. Don’t worry, your money is safe, and we’ll explain why the payment failed and how you can fix it.

What happens if a transfer is declined or fails?

Transferring money

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