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Unblock your physical card after three incorrect PIN attempts 🔒

If you enter the wrong PIN three times at an ATM or payment terminal, your physical card will be blocked for security reasons. Don’t worry! You can unblock it yourself after 24 hours.

Written by Steve

Step 1: Log in to Accountable

To unblock your card, log in to Accountable, either the app or the web version.

Step 2: Unblock your card

  1. Go to Settings.

  2. Go to Bank settings.

  3. Select your card (physical or virtual, depending on which one is blocked).

  4. Tap Unblock.

Your card will now be unblocked.

Step 3: Reactivate your card at an ATM (physical card only)

To complete the process for a physical card:

  1. Insert your card into any ATM.

  2. Enter your correct PIN.

You don't need to withdraw money, entering the PIN is enough to reactivate your card.

Good to know 💡

• Your virtual card can still be used for online payments while the physical card is blocked.

Need help?

If you're unable to unblock your card, feel free to contact our support team. We'll be happy to help. 🚀

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