💡 Why hasn't my outgoing transfer been processed?
When you initiate a transfer, it may not be executed immediately or at all. This can happen for several reasons, ranging from network restrictions to compliance checks or account limitations. Below you'll find the most common causes and what to do in each case.
📋 What does "Pending" mean?
If your transfer shows the status Pending, it has been initiated but not yet executed. The amount is reserved on your account, meaning it affects your available balance but has not been debited yet.
⚠️ Common reasons why a transfer may not be processed
1. Bank holidays and weekend days
The SEPA payment network is unavailable on weekends and certain public holidays. Transfers initiated on these days will be processed on the next available business day. The network is closed on:
Saturdays and Sundays
New Year's Day
Good Friday
Easter Monday
Labour Day (1 May)
Christmas Day
Boxing Day (26 December)
2. Compliance or manual review
Some transfers are flagged for a manual compliance check before being executed. This is a standard security measure. During this time, we may reach out to ask for additional information. Please respond promptly to avoid further delays.
3. Incorrect beneficiary details
A transfer may be blocked or returned if the beneficiary's IBAN, name, or BIC contains an error. Double-check all details before retrying.
4. Insufficient available balance
If your available balance is too low to cover the transfer amount plus any applicable fees, the transfer will not be executed.
5. Account restrictions
If your account is in Limited status (i.e. not yet fully verified), outgoing transfers may be blocked. This restriction is lifted once your identity verification is complete.
6. Beneficiary country not supported
Outgoing international transfers are only supported to certain countries. If the beneficiary's account is in a country not on the allowed list, the transfer will be rejected.
👉 What to do if your transfer is stuck
Check the transfer status in the app.
Go to Banking and look at the transaction details. Note the exact status shown.Verify the beneficiary details.
Make sure the IBAN, name and BIC are correct and complete.Check your available balance.
Confirm you have sufficient funds including any transfer fees.Check for a message from our team.
If the transfer is under review, we may have contacted you for additional information.Check whether today is a bank holiday or weekend.
If so, your transfer will be processed on the next business day.
💜 Need help?
If your transfer remains unprocessed after checking all of the above, feel free to contact our support team. We'll be happy to look into it for you.