When you take out an Accountable subscription, you have a 14-day withdrawal period during which you can request a refund. Here’s how it works, depending on where you subscribed:
🖥️ On Accountable Web
If you have taken out the subscription through our website, you have 14 days from the date of subscription (or renewal) to request a refund of your subscription, provided you have cancelled it.
How to request your refund on Web:
Simply email our Support team at support@accountable.eu, and we’ll take care of the rest.
🍏 On App Store
If you subscribed through the App Store, Apple’s Media Services Terms and Conditions apply. You also have 14 days to request a refund, which Apple will process within 14 days of your request.
How to request your refund on App Store:
Go to reportaproblem.apple.com.
Select "I'd like to", then choose "Request a refund".
Choose the reason why you want a refund, then choose "Next".
Choose the app, subscription or other item, then choose Submit. If you've been charged for a subscription that you no longer want, you can also cancel the subscription.
🤖 On Google Play Store
If you subscribed through Google Play, there are two ways to request a refund within 14 days:
1) Contact our Support team at support@accountable.eu — we’ll handle the request with Google.
2) Request it directly via the Play Store website or app:
How to request your refund on Play Store:
Open a browser and go to play.google.com.
Tap Menu → Account → Purchase History.
Choose your order and select Request a refund or Report a problem.
Fill in the form and submit your request.
Google usually replies within 15 minutes, but it may take up to 4 business days.
⚠️ Please Note: Cancelling your subscription doesn’t end it immediately — it remains active until the renewal date.
Example: if your subscription renews on the 5th of each month and you cancel on the 25th, it will stay active until the 5th of the next month.
FAQ
If I cancel my subscription, do I get a refund ? No. Cancelling a subscription does not automatically result in a refund request. If you cancel your subscription via our website, Play Store or App Store and wish to receive a refund, you must submit a refund request.
Can I get a refund if I don't use or no longer use the Accountable app ? No. Unless you are still within the 14-day withdrawal period from the subscription.
Can I get my money back if I delete the Accountable app ? No. Deleting the Accountable application does not result in the termination of the current subscription or a refund request. You must cancel your subscription and request a refund within the specified period.
If I didn't realize that my subscription had been automatically renewed, can I still get a refund? No. Unless you are still within the 14-day withdrawal period.
Can Accountable refund me if I paid on App Store or Google Play? No. If you paid via Google Play Store, we can send a refund request for you. If you paid via the App Store, you must send a refund request yourself. In both cases, it is either Apple or Google that makes the refund, not Accountable.